MAKING A RETURN? NO SWEAT
We’re sorry your order didn’t work out, so let us make things right and get the ball rollin’. #MyPacksture
RETURNS & EXCHANGES. WE OFFER RETURNS FOR ITEMS WITHIN 30 DAYS OF RECEIPT OF SHIPMENT.
We are confident in the quality of our product, and your satisfaction is important to us. If for some reason you are not satisfied with your purchase, you may return any product, unworn, with tags still attached and in its original packaging within 30 days of purchase (This does not include rewards earned as a Kickstarter pledge, unless it is otherwise stated in the campaign). We will refund or exchange your purchase (less initial shipping costs & restocking fees).For international backers, customs and duties are charged by your country but never by us. Many of our customers received their parcels without any additional charges. We offer worldwide shipping including insurance and VAT.
Packsture uses the best carriers in the business to make sure your order gets to you on time. UPS and FEDEX are our first choice for our U.S residents. We have our own in-house staff that is in charge of fulfillment. We ship from the United States; we include insurance and tracking for all packages (No exceptions)
If you follow the sizing chart carefully, our gear will fit you (Please follow our sizing guide). Please order a size up if you’re between sizes, or your size fluctuates. Still, if you wish to exchange your item, we will be happy to exchange it, but you’ll have to pay to ship it to us. The item must be unworn and still have the tags attached to it. We have a 30 day exchange policy. Please ship all exchanges to our warehouse to be processed. Address: Packsture LLC, 104 S. Wayne Avenue, Wayne PA 19087-0795 – Contact (at) Packsture (dot) com – Phone: (484) 580-9095